FAQs

     
Categories Frequently Asked Questions


     

Table of Contents

Payment Methods

Delivery Methods

DHL Overnight

Shipping Delivery Days

Gift Certificate / Scratcher Ticket

Tubes & Needle Information

How do I reset my password
 
 

Delivery Methods

Delivery is determined by the time you order.

All valid orders placed before 1:00pm MST Monday through Friday (Excluding holidays) get shipped the same day. Orders placed Saturday or Sunday will be shipped out on Monday

Shipping Times:
DHL - Overnight air is 1 business day.
DHL - 2nd day air is 2 business days
DHL - Express Saver is 3 business days
DHL - Ground is 5-7 business days
US Mail takes a little longer.

DHL 1-800-225-5345
USPS 1-800-275-8777

Back to the Top
Home



 

DHL Overnight

  • Orders placed Monday through Thursday before 1:00pm MST, you will
    have your order the next business day.

  • Orders placed on Friday before 1:00pm MST, you will have your order
    on Monday.

  • Orders placed on Friday after 1:00pm MST or Saturday or Sunday,you
    will receive your order on Tuesday.


    Back to the Top
    Home

  •  

    Shipping Delivery Days

    AIR SHIPMENTS ONLY (Excludes Ground, International and US Mail)
    Monday Time of order Process/Ship day Delivery/Received day
    2nd Day Air Before 1:00 pm Monday Wednesday
    2nd Day Air After 1:00pm Tuesday Thursday
    Next Day Air Before 1:00 pm Monday Tuesday
    Next Day Air After 1:00pm Tuesday Wednesday
    Tuesday Time of order Process/Ship day Delivery/Received day
    2nd Day Air Before 1:00 pm Tuesday Thursday
    2nd Day Air After 1:00pm Wednesday Friday
    Next Day Air Before 1:00 pm Tuesday Wednesday
    Next Day Air After 1:00pm Wednesday Thursday
    Wednesday Time of order Process/Ship day Delivery/Received day
    2nd Day Air Before 1:00 pm Wednesday Friday
    2nd Day Air After 1:00pm Thursday Monday
    Next Day Air Before 1:00 pm Wednesday Thursday
    Next Day Air After 1:00pm Thursday Friday
    Thursday Time of order Process/Ship day Delivery/Received Day
    2nd Day Air Before 1:00 pm Thursday Monday
    2nd Day Air After 1:00pm Friday Tuesday
    Next Day Air Before 1:00 pm Thursday Friday
    Next Day Air After 1:00pm Friday Monday
    Friday Time of order Process/Ship day Delivery/Received day
    2nd Day Air Before 1:00 pm Friday Tuesday
    2nd Day Air After 1:00pm Monday Wednesday
    Next Day Air Before 1:00 pm Friday Monday
    Next Day Air After 1:00pm Monday Tuesday
    Saturday/Sunday Time of order Process/Ship day Delivery/Received day
    2nd Day Air Before 1:00 pm Monday Wednesday
    2nd Day Air After 1:00pm Monday Wednesday
    Next Day Air Before 1:00 pm Monday Tuesday
    Next Day Air After 1:00pm Monday Tuesday

    Back to the Top
    Home

    Payment Methods

    PayPal Pro: Use your Pay Pal account - Direct Payment

    Credit Card: Visa, MasterCard, American Express, Discover (No Gift cards, No pre-paid cards)

    Money Order: US Funds Only Mail to: Superior Tattoo 6501 N. Black Canyon Hwy. Phoenix AZ 85015

    C.O.D: (Previous Customers only) Cashiers Check or Money Order, NO Personal checks.

    Gift Certificate: To Redeem enter into the Coupon Code field during checkout.

    Back to the Top
    Home

    Gift Certificate / Scratcher Ticket

    To use your Gift Certificate or Scratcher ticket:
  • Add desired item to "Cart"
  • Scroll down to "Redeem a discount coupon or Gift Certificate"
  • Enter Gift Certificate or Scratcher number in the "Coupon code" field.
  •  

    Back to the Top
    Home

    How do I reset my password?


    1. You must use your email address when prompted.
    2. If you get the message "email address not found" you will need to call 1-888-758-1818 during business hours. M-F 6:00am - 5:00pm PST.
    3. Check your email you will find your new password.
    4. When you log back in, you Must type in your new password. Do not copy and paste because it will not work.
    5. If you still have problems call during business hours M-F 6:00am - 5:00pm PST and request a new password. (You provide the password)
    6. If you are not able to call you may also email murena@superiortattoo.com with your desired password. (This takes a little longer)

    Back to the Top
    Home